SERVICE AS IT SHOULD BE
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!
SHIPPING & RETURNS
PROCESSING TIME
All orders are processed and shipped within 1–2 business days (Monday–Friday, excluding holidays).
U.S. SHIPPING
Free shipping on orders $75+
Standard Shipping (5–8 business days)
-
$7 flat rate for orders under $75
-
Free on orders $75 and over
Expedited Shipping (2 business days)
-
$12 flat rate
INTERNATIONAL SHIPPING - BERMUDA
-
$25 flat rate for orders under $150
-
Free shipping on orders $150 and over
-
Delivery times may vary depending on customs and local postal services.
ORDER TRACKING
A tracking number will be provided via email once your order has shipped.
OUT OF STOCK ITEMS
If an item becomes unavailable after purchase, you will be notified by email and issued a full refund to your original payment method.
RETURNS
Our return policy is valid for 10 days from the date of delivery. After 10 days, we are unable to offer a refund or exchange.
To initiate a return, please email returns@eargoddess.com with your name, item, and reason for return.
To be eligible for a return:
-
Item must be unused and in original condition
-
Item must be in original packaging
REFUNDS (if applicable)
Once your return is received and inspected, you will receive an email confirmation. Approved refunds will be issued to your original form of payment.
Please allow up to 5 business days for your refund to be processed. Processing times may vary depending on your bank or credit card provider.
If you have not received your refund after 10 business days, please contact us at returns@eargoddess.com.
SALE ITEMS (if applicable)
All sale items are final and not eligible for refund.
RETURN SHIPPING
Customers are responsible for return shipping costs. We recommend using a trackable and insured shipping method, as we are not responsible for lost return packages.
Shipping fees are non-refundable.
RETURN ADDRESS:
Ear Goddess
Attn: Returns
P O Box 539
Moorestown NJ 08057
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept all major credit cards, debit cards, Apple Pay, Google Pay, PayPal, Afterpay, Affirm, Klarna, and Sezzle.