SERVICE AS IT SHOULD BE
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!
WHAT IS YOUR SHIPPING/RETURN POLICY?
Turnaround
All orders are shipped within 48 hours Monday - Friday 9am - 5pm. Via USPS carrier, standard shipping time is 3 - 5 business days.
Order Tracking
A tracking number will be provided via email once your order has shipped.
Shipping Rates
A flat shipping rate of $7.00 for orders under $75.00 within the U.S. For orders over $75.00, will ship Free. For our international customers in Bermuda, a flat rate of $21 applies to orders under $145, while orders exceeding $145 will ship for free
Out of Stock Items
If an item is out of stock after your purchase, you'll receive an email notification, and a refund will be processed to your original payment method.
RETURNS
Our return policy is 10 days. After 10 days, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, send an email to: returns@eargoddess.com with your name, item and reason for return.
your item must be unused and in the same condition that you received it. It must also be in the original packaging.
REFUNDS (if applicable)
Once your return is received we will send you an email to notify you that we have received your returned item. your refund will be processed, and a credit will automatically be applied to your original method of payment. There is often some processing time before a refund is posted.
If you haven’t received a refund within 5 days, first check with your bank or credit card company, depending on your institution it may take some time before your refund is officially posted. After 10 days if you have not received your refund, please contact us at returns@eargoddess.com
Sale Items (if applicable)
Only regular priced items may be refunded, All sale items are FINAL.
To return your item, please sent to:
Ear Goddess
Attn: Returns
P O Box 539
Moorestown NJ 08057
You will be responsible for paying shipping costs to return your item. We are not responsible for lost return packages and recommend you insure and track your package. Shipping costs are non-refundable.
You will NOT be charged to reship your new order. Standard shipping is 5 - 7 business days.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
All Major Credit Cards, Debit Cards, Apple Pay, Google Pay, PayPal, Afterpay, Affirm, Klarna, Sezzle