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SERVICE AS IT SHOULD BE

In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!

WHAT IS YOUR SHIPPING/RETURN POLICY?

Turnaround
All orders are shipped within 48 hours Monday - Friday 9am - 5pm. Via USPS carrier, standard shipping time is 5 - 7 business days.

Order Tracking
A tracking number will be provided via email once your order has shipped. 

Shipping Rates
The flat shipping rate charged for orders under $45 is $5.25.  Orders over $45 will ship for FREE

Out of Stock Items 
If an item is out of stock, you will be notified via email and a refund will be issued to the original method of payment.

RETURNS

​Our return policy is 10 days. After 10 days, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, send an email to: returns@eargoddess.com  with your name, item and reason for return.

your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)

Once your return is received we will send you an email to notify you that we have received your returned item. your refund will be processed, and a credit will automatically be applied to your original method of payment. There is often some processing time before a refund is posted. 


If you haven’t received a refund within 5 days, first check with your bank or credit card company, depending on your institution it may take some time before your refund is officially posted.  After 10 days if  you have not received your refund, please contact us at returns@eargoddess.com

Sale Items (if applicable)

Only regular priced items may be refunded, All sale items are FINAL.


To return your item, please sent to:

Ear Goddess

Attn: Returns

P O Box 209

Moorestown NJ 08057

You will be responsible for paying shipping costs to return your item. We are not responsible for lost return packages and recommend you insure and track your package. Shipping costs are non-refundable.

You will NOT be charged to reship your new order. Standard shipping is 5 - 7 business days.

WHAT IS YOUR PRIVACY POLICY?

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information. 


What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address 
Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing. 

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage

Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data. 

Cookies and Browser Information 

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information. 

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

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©2018 EAR GODDESS